Delivery and Shipping
Shipping Time
If the order is placed before 3 pm we ship the order same day. If the order is placed after 3 pm then the order is dispatched on the next working day.
Delivery Days
We deliver the orders in 2 to 3 working days.
Please keep in mind that we don’t offer delivery on Saturday and Sunday. Any orders placed on Saturdays or Sundays will be processed the next working day.
Get Items delivered to address other than the billing address
Yes you can receive the item’s on address other than billing address. For this you can check the “deliver to another address” box on the checkout page and type the delivery address details and we will deliver the order on that address.
Delivery Charges
Our Delivery charges are 12.99£ . (3-5 working days).
Please note that there might be a delay in delivery in some inappropriate circumstances. There might be a delay due to bad weather conditions and pandemics situations etc. These delays don’t happen regularly.
Order Tracking
Yes you will receive the tracking details on your email once the order is dispatched. You can also track your order by calling our order helpline +44 20 3286 2514 Or By Email at sales@rubberflooringuk.co.uk. You will have to share your order number Or Full Name Or Post Code to check the status of your order. The order number is emailed to you when you place an order on our website https://rubberflooringuk.co.uk/.
Signature required against the parcel
We use courier service which requires you to sign a document that you have received the item. Please note that this is only to confirm that the item is delivered to the right person. If you are not at home, the rider will try 3 attempts for delivery in any case you don’t receive the item, the courier will return the item to us. We will then call you back for new delivery address.
Our Carriers
We Use different third party courier’s DPD , FEDEX AND TNT for delivery.
Delivery FAQ’s
Where my order will be delivered?
The order will be delivered at the address you provide at the time of purchase. You can deliver to a address other than the billing address if you check the “deliver to another address” box. It will open a form for delivery address, once filled we will send the items at that address.
What if the items are damaged in the parcel?
If there are damaged items in your parcel please call us at +442032862514 Or By Email at sales@rubberflooringuk.co.uk. There may be several reasons for this. Please note that we will only accept items returned to us Unused within 14 days after delivery.
Our Return Address:
27 Old Gloucester Street Holborn,
London
United Kingdom
WC1N 3AF
Can I track my order?
Yes you will receive the tracking details on your email once the order is dispatched. You can also track the order by calling us at +442032862514 Or By Email at sales@rubberflooringuk.co.uk . We will ask you your order number Or Full Name Or Post Code, which is emailed to you when you place the order.
