Return and Refund Policy

Return & Refund Procedure:

If you wish to return an item and want a refund please Inform us within 14 days after delivery by email at returns@rubberflooringuk.co.uk Or Call Us at +44 20 3286 2514  If you have received the damaged or wrong product send us screenshot of the damaged or wrong product. we will send the courier to collect the item from you. We will bear all the delivery expenses in this case. We will send you new item without any extra cost and incase you don’t need the item anymore we will refund the complete order amount into card you used while purchase.

Return & Refund Circumstances:

Exchanges:

If you ordered wrong product and want to exchange the product with some other on our website please Inform us within 14 days after delivery by email at returns@rubberflooringuk.co.uk  Or Call Us at +44 20 3286 2514 . You will have to send the product you received back to us at

27 Old Gloucester Street Holborn,
London
United Kingdom
WC1N 3AF

The product must be unused. Once we receive the product we will ask you about the new product you want in place of one you ordered. If the selected product price is higher than returned product we will ask you for extra payment and In case the price is lower we will refund the extra amount into card you used while purchase. Please note that you will have to again pay the delivery charges 12.99£.

Change of mind:

If you had a change of mind and don’t need the product any more please Inform us within 14 days after delivery by email at returns@rubberflooringuk.co.uk Or Call Us at +44 20 3286 2514. You will have to send the product you received back to us at

27 Old Gloucester Street Holborn,
London
United Kingdom
WC1N 3AF

The product must be unused. Once we receive the product we will Refund the order amount excluding delivery charges 12.99£ into card you used while purchase.

Damaged / Wrong product received:

If you have received the damaged or wrong product please send us screenshot of the damaged or wrong product. we will send the courier to collect the item from you. We will bear all the delivery expenses in this case. We will send you new item without any extra cost and incase you don’t need the item anymore we will refund the complete order amount including delivery charges we deducted at the time of purchase into card you used while purchase.

Product Never Arrived:

If the delivery time 3-5 working days is passed and you haven’t received the product please inform us by email at  returns@rubberflooringuk.co.uk Or Call at +44 20 3286 2514. There may be several reasons for this ( lost by courier etc. ) . We will refund the complete order amount and delivery charges we deducted at the time of purchase into card you used while purchase.

Cancellation after Order:

If you placed the order on our website mistakenly and want to cancel the order please Call at +44 20 3286 2514 . If the Order is not dispatched from warehouse we will refund the order amount and and delivery charges we deducted at the time of purchase into card you used while purchase.

If the order is dispatched already we will then refund the order amount into your card except the delivery charges 12.99£ we deducted at the time of purchase.

Timeframe For Returns:

After delivery of items the customer has 14 days time period to Inform us by email at returns@rubberflooringuk.co.uk Or Call at +44 20 3286 2514 that they want to return or cancel the order. Once they inform us they have another 14 days to return the items to us.

Return Address:

27 Old Gloucester Street Holborn,
London
United Kingdom
WC1N 3AF

Timeframe For Refund:

It takes the 5-7 working days for customer to receive the refund. We refund the amount into customer card after receiving the goods back.

Please Note that we refund the amount immediately into customer card after receiving the goods back but their bank usually takes 5 -7 working days to process that refund and put it on customer credit card account.